So if you miss a flight because of a delayed train, the train will not reimburse you for the rebooking costs. The following also applies: Deutsche Bahn is not liable for consequential damage resulting from a delayed arrival at the destination. However, it is possible to collect several applications for compensation and submit them together at the travel center or send them to the passenger rights service center in 60647 Frankfurt/Main. This means, for example: With a 9-euro ticket, compensation can only be claimed after a delay of two hours or more in the case of delays of between one and two hours, the de minimis limit applies. Lower compensation amounts will not be paid. Holders of a cross-country or country ticket are not allowed to transfer free of charge. In this case, however, you first have to pay the surcharge and can only claim it back later at the travel center or the passenger rights service center. This also applies to tickets with a specific train and, in principle, also to higher-value trains. When you can continue with another trainĪs soon as a delay of at least 20 minutes at the destination is foreseeable, you can change to another train with the same destination. If the last train of the day is canceled or if the destination cannot be reached before midnight, you can also take a taxi to the destination station for a maximum of 80 euros. However, only the middle class is paid for. If she doesn’t, you can look for accommodation yourself and later ask the railway company to reimburse you for the hotel costs. If you can’t get to your destination by midnight because of a train delay of more than one hour, then the train must offer accommodation and a transfer there. When hotel and taxi costs will be reimbursed This is what Article 18 of the European Passenger Rights Regulation says. ![]() If a delay of more than one hour is expected, the passenger is also entitled to “meals and refreshments commensurate with the waiting time, provided they are available or can reasonably be delivered on the train or station”. All of these compensations can also be submitted cumulatively (see below). ten euros (2nd class) or 15 euros (1st class). Holders of the Bahncard 100 get twice as much, i.e. With a long-distance time travel ticket (weekly, monthly ticket) you are entitled to a flat rate of five euros (2nd class) or 7.50 euros (1st class) per delay. In the case of a round-trip ticket, the compensation is calculated on the basis of half the ticket price. So if the subway to the starting station arrived too late, you get nothing. However, the delay must have accumulated on the train. If there is a delay of more than 60 minutes at the destination, the passenger is entitled to a 25 percent refund of the fare paid for the single journey from a delay of 120 minutes, the compensation doubles to 50 percent.Ĭompensation is also due in the event of force majeure, for example in the event of a storm or an emergency doctor being called on the track. At least travelers can get a small financial compensation if the train is delayed at least 60 minutes at the destination. But most recently the punctuality rate slipped back below 70 percent – almost every third train arrived late at its destination. You may have to ask another passenger to vacate the seat you've just reserved.ZFor two years, the train was largely on time. ![]() reserviert" and wondered what that means - that's what they're for: last-minute reservations. If you've ever seen those seats marked as "ggf. In cases where you have to use a different train, you can, before you board, go to the ticket office in the station, and they can give you a reservation on the new train. In such a case, your best bet is either to walk into the ticket office and get refunded there an then, or send an e-mail to giving all the information you have (including the booking number). Or, in your case, if the original train is pulled and replaced with a replacement train that has differently numbered coaches or seats (usually because the replacement train is a different model), how are they going to allocate the seats? ![]() Obviously, if you have reserved seat 46 on coach 8, and you have to use a different train, even if it has a coach 8, somebody else might have reserved seat 46 on that one - so who gets the seat?
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